How LexClean works, in plain language.

Welcome.

LexClean is a cleaning company founded in 2020, run by a former Household Manager trained at one of the world's most prestigious butler academies. We serve commercial, move-out, and bespoke clients across the Bluegrass — Lexington and surrounding — with the same standard, the same checklist, and the same lead cleaner every visit.

Four steps. Zero guesswork.

Every engagement runs the same way. No surprise scope, no hidden line items, no theatre.

Two ways to start.

The fastest way to a quote is the online estimator — answer a handful of questions about your space and you'll see a price in under two minutes. For commercial accounts, bespoke work, or anything that doesn't fit the form, request a walkthrough directly.

Commercial cleaning.

Office buildings, retail, manufacturing, distribution, and production facilities. After-hours service, dedicated lead, account manager, written cleaning plan tailored to your space.

Move-out & turnover.

Turnover-grade cleans for realtors, property managers, and homeowners. Pre-listing or post-move-out — we finish on the timeline closing requires, with photo documentation if needed.

Bespoke cleaning.

High-detail interiors, antiques, art collections, historic properties. Trained staff, slower pace, tailored protocols. For spaces that don't fit a cleaning template.

What's always included.

The standard scope covers all common surfaces and high-touch points. Add-ons cover the things that aren't part of every visit but happen on a schedule.

Deep clean.

The deep clean covers everything in the standard scope plus the surfaces that don't need attention every visit. Recommended as the first visit on any new account.

Bespoke (Spotless Services).

Tailored scopes for spaces and materials that need more than a standard visit — scoped and priced at the walkthrough.

What we don't do.

A few things that aren't part of any LexClean engagement:

If you need any of these, we'll happily refer you to a trusted partner.

One-time service.

For move-outs, post-construction, special occasions, or test runs. Priced at the standard rate without recurring discount. We recommend booking a deep clean for any first visit.

Picking the right cadence.

For commercial accounts, start with a walkthrough — cadence depends on traffic, hours, and what surfaces accumulate fastest. Most office accounts land on weekly or bi-weekly; light-use spaces (secondary offices, low-traffic areas) work fine on monthly.

Pricing questions.

Why is my walkthrough quote different from the online estimate?

The online estimator uses square footage and your service line. It can't see how cluttered a space is, what materials need special handling, or whether there are spots that consistently need extra time. The walkthrough quote accounts for all of that.

Do you charge per visit or per hour?

Per visit. Flat rate, set in advance, written into your agreement. No “we'll see how long it takes” surprises.

What's the cancellation fee?

None for more than 24 hours notice. 50% of visit cost for less than 24 hours. See the cancellation policy on the policies page for full terms.

Scheduling questions.

How quickly can you start?

Walkthroughs are scheduled within the same week of inquiry. First service is typically 1–2 weeks after walkthrough, depending on calendar.

Do you do same-day cleans?

For existing clients, sometimes — call us. For new clients, no — we don't quote without a walkthrough first.

Will I get the same cleaner every visit?

Same lead cleaner, yes. Support staff may rotate but the lead is consistent. Continuity is part of the service.

Staff and trust.

Are your staff insured and bonded?

Yes. All LexClean staff carry full insurance and bond coverage. Documentation available on request.

Are background checks run?

Yes, every staff member passes a background check before entering a client space.

Do you accept tips?

Tips are appreciated but never expected. Staff are paid a living wage that doesn't depend on gratuity.

Products and supplies.

Do you bring your own products?

Yes — full kit, every visit.

Can I request specific products?

Yes. If you have a preferred brand or formulation (sensitive to fragrance, specific surface care, etc.), let us know during the walkthrough and we'll accommodate.

What about supplies — paper towels, trash bags, soap?

You provide consumables that live in the space. We bring everything we use.

Satisfaction guarantee.

If something is missed or not done to standard, tell us within 24 hours of the visit. We'll come back and make it right at no charge. The guarantee covers the standard scope and any add-ons selected for that visit.