Legal & Policies

Introduction

At LexClean, we're committed to transparency, reliability, and fairness in everything we do. This extends to how we handle your information and communicate with our clients.

This page outlines our legal policies and how we protect your data while providing exceptional commercial cleaning services throughout Lexington, Kentucky.

Privacy Policy

Information We Collect

• Contact Information: Name, email address, phone number, business name, and mailing address when you request a quote or schedule services.
• Service Details: Property information, service preferences, cleaning schedules, and special requirements.
• Payment Information: Billing details processed securely through our payment partners.
• Technical Data: IP address, browser type, device information, and website usage data through cookies and analytics tools.

How We Use Your Information

• To provide, maintain, and improve our commercial cleaning services.
• To communicate with you about appointments, service updates, and scheduling.
• To process payments and maintain billing records.
• To send service reminders, promotional offers, and company updates (with your consent).
• To improve our website functionality and user experience.
• To comply with legal obligations and protect our business interests.

Data Storage & Security

• All data is stored securely on encrypted servers located in the United States.
• We implement industry-standard security measures including SSL encryption, secure authentication, and regular security audits.
• Data is retained only as long as necessary to fulfill the purposes outlined or as required by law.
• Client service records are maintained for a minimum of 7 years for business and tax purposes.

Sharing & Third Parties

• We do not sell your personal information to third parties under any circumstances.
• We may share data with trusted service providers who assist with payment processing, scheduling software, and website analytics.
• All third-party providers are contractually obligated to protect your information and use it only for specified purposes.
• We may disclose information if required by law, court order, or government regulation.

Your Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Portability: Receive your data in a structured, commonly used format.

Terms of Service

Service Agreement

By engaging LexClean for commercial cleaning services, you agree to the following terms and conditions. These terms govern the relationship between LexClean and our clients.

Scope of Services

• LexClean provides professional commercial cleaning services as outlined in your service agreement or quote.
• Services are provided using our 3-Step Process to ensure quality and consistency.
• Any additional services or special requests must be agreed upon in advance and may incur additional charges.
• We reserve the right to refuse service for safety concerns or conditions outside our service scope.

Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing.
• For recurring clients, invoices are issued monthly and payment is due within 15 days.
• Late payments may incur a fee of 1.5% per month or the maximum allowed by law.
• We accept credit cards, ACH transfers, and approved business accounts.

Cancellation Policy

• Scheduled services must be cancelled at least 24 hours in advance to avoid cancellation fees.
• Cancellations with less than 24 hours notice may incur a fee equal to 50% of the scheduled service.
• For recurring contracts, 30 days written notice is required to terminate the agreement.

Liability & Insurance

• LexClean maintains comprehensive general liability insurance and workers' compensation coverage.
• We are responsible for damage directly caused by our negligence during service.
• Clients must notify us of any damage claims within 48 hours of service completion.
• Our liability is limited to the cost of the specific service where damage occurred or $5,000, whichever is less.

Communications Policy

Legal Business Name: LexClean LLC
Website: lexclean.com
Phone: 859-231-2455

This policy applies to all SMS, MMS, email, and electronic communications sent by LexClean LLC.

Types of Messages You May Receive

By opting in to receive communications from LexClean, you may receive messages including:

• Service appointment confirmations and reminders
• Schedule changes or updates
• Quote requests and estimates
• Payment confirmations and invoices
• Promotional offers and special discounts
• Important company announcements
• Customer satisfaction surveys

Message Frequency

Message frequency varies based on your service schedule and communication preferences. Typically:

• Service reminders: 1-2 messages per scheduled appointment
• Promotional messages: Up to 4 messages per month
• Important updates: As needed

Opt-In Consent

You will only receive SMS/text messages from LexClean if you have provided clear, affirmative consent. Consent may be obtained through:

• Website contact forms with SMS opt-in checkbox
• Phone conversations where verbal consent is recorded
• Service agreements with communication preferences
• Text message reply confirming opt-in

Consent is not required to purchase services. You can choose not to receive text messages and still use our services.

Opt-Out Instructions

You can stop receiving text messages at any time:

• Reply STOP: Text STOP to any message to unsubscribe immediately
• Reply HELP: Text HELP for assistance or more information
• Call Us: Contact us at 859-231-2455 to update your preferences
• Email: Send an opt-out request to the contact email below

After opting out, you will receive one final confirmation message, then no further SMS communications unless you re-subscribe.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier and plan. LexClean is not responsible for any charges you may incur from your carrier.

Carrier Information

Our SMS services are compatible with all major US carriers including AT&T, Verizon, T-Mobile, and Sprint. Carriers are not liable for delayed or undelivered messages.

Privacy & Data Protection

LexClean respects your privacy and is committed to protecting your contact information. We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes. Your information may only be shared with service providers who facilitate text message delivery on our behalf (such as SMS gateway providers), and these providers are contractually prohibited from using your data for any other purpose.

Policy Updates

LexClean may update this Communications Policy to reflect changes in legal requirements, technology, or business practices. Updates will be posted on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.